After more than 3 years of planning, discussions, meetings in France & a more recent visit to the UK, we have just signed a contract for sole distribution rights with Horizal, a world renowned European manufacturer, to supply their high quality range of aluminium gates throughout the UK.
Based in Lyon, France they have expanded their business through a network of regional companies known as “Les Portaliers” (meaning “gate experts”), offering them their own exclusive territory, supplying them with Gates and Railings, a business model that we are following.
Our “Portalier” selection process has been incredibly time-consuming because of the criteria that we require, in order to offer an excellent customer service nationwide.
We initially targeted over 300 Gate companies, (all successful independent businesses in their own right), throughout 104 post-codes in order to try & partner with the best companies each UK region has to offer.
We looked at certain criteria such as – years of industry experience, professional qualifications, a healthy and stable financial situation and a reasonable yearly turnover to try and hopefully put together a very strong nationwide UK “Portalier” network.
Once a “Portalier” has been appointed with an exclusive geographical area to work within, we have an intense training course for them to follow, covering all aspects such as – technical features of the product, pricing, range of design options, colour finishes, marketing & everything else associated with offering expert advice.
In order to remain totally focussed, our aim is to visit each of our “Portaliers” on a regular basis offering training and support, to make sure that they are committed to offering the same excellent product and service that we are trying to deliver.
Our aftercare and customer support will include calling prospects or customers to make sure that they were offered an excellent service throughout, whether they actually ordered or not, to maintain our highest possible standards.
As the sole importer and main distributor / supplier of Horizal aluminium gates and railings, we will always be available to contact and discuss or offer any advice on all aspects of Horizal and our UK “Portalier” network.